SelectNotificationType.wav-If the refill number matches and is accepted by the system, the caller has the option of being notified of the acceptance.NoRefillsRemaining.wav-If the number of refills allowed by the prescription is exceeded, the caller is informed that the refill request was not accepted because there are no refills remaining on the drug prescription.NoMatch.wav-If the prescription refill number does not match the number on record, the system informs the caller that there is no match for the refill number.RefillAccepted.wav-If the prescription refill number matches the number on record, the system informs the caller that the refill request is accepted.SpokenDrugNamePrompt.wav-Plays back the name of the prescription drug to the caller to confirm the refill order.PleaseHold.wav-Places the caller on hold after a prescription refill number is entered, during which time the system attempts to match the pharmacy refill information in the pharmacy database.– Press "*" (star) to repeat the Main Menu choices. – Press 3 to listen to the normal business hours of the pharmacy. – Press 2 to select an extension number to contact the prescribing doctor. MainMenu.wav-Provides a menu of choices:.These audio prompts include the following: The pharmacy.aef script uses system prompts stored as .wav files, which are installed automatically with the Cisco Unity Express Pharmacy IVR software. The Thank You Prompt step plays a Thank You message to the caller. If the caller pauses a sufficient length of time to cause a timeout, the caller hears the Main Menu choices repeated.Ĥ. Repeat Main Menu-Caller presses "*" (star) to hear the Main Menu choices repeated. Operator-Caller presses "0" to reach the operator.į. Not a Pharmacy Call-Directs the caller to select an extension number.Į. After the caller is informed of the normal hours, the caller is redirected to the Main Menu.ĭ. Pharmacy Hours-Informs the caller of the normal business hours of the pharmacy. If the destination is out of service, the caller hears the system prompt, "The phone number you are trying to reach is currently out of service."Ĭ. If the destination is busy, the caller hears the system prompt, "The phone number you are trying to reach is currently busy." Doctor-Directs the caller to select the extension number of the prescribing physician. If the prescription refill process is successful, the caller selects a preferred method of confirmation and notification.ī.
Refill-Refills prescriptions using a unique prescription number.Ĭaller enters a string of digits to identify the prescription number. Main Menu Prompt step asks the caller to select from the Main Menu choices and is the beginning of a process that checks the following choices made by the caller:Ī. (For more information on provisioning applications, refer to the Cisco Unity Express CLI Administrator Guide or the Cisco Unity Express GUI Administrator Guide for your system. Note This Welcome prompt is a parameter, which means that the administrator can configure this prompt when provisioning an application with this script.
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